Terms of Service

These Terms of Service apply to your use of the RuralMala website and to purchases made through our online store.

RuralMala is operated by 温江区越中商贸中心 (Wenjiang District Yuezhong Trading Center), based in Chengdu, Sichuan, China.

By accessing our website or placing an order, you agree to these Terms of Service and the policies referenced on our website.

Products

We aim to provide accurate product descriptions, images, pricing, and availability information. Product packaging, appearance, or other minor details may vary where permitted, but we aim to ensure that the information presented accurately represents the product offered for sale.

Please review product information carefully before placing an order, particularly ingredient, packaging, and usage information relating to food products.

Pricing & Payment

Product prices are displayed on our website in the currency selected or shown for your shopping region.

Any applicable product discounts will be displayed on the product page or during checkout. Shipping charges, where applicable, will be displayed before payment.

Customs duties, import taxes, or other charges may apply depending on the destination. Please refer to our Shipping Policy for additional information.

Orders

After an order is placed, we may send an order confirmation using the contact information provided during checkout.

We reserve the right to cancel or refuse an order in reasonable circumstances, including obvious pricing errors, product unavailability, suspected fraudulent transactions, or incorrect order information.

If we cancel an order after payment has been received, the applicable amount will be refunded to the original payment method.

Shipping & Delivery

Orders are processed and shipped according to the terms described in our Shipping Policy.

Delivery estimates and applicable shipping charges are provided on our website or during checkout. Delivery times may be affected by customs clearance, carrier delays, weather conditions, holidays, or other circumstances beyond our reasonable control.

Returns & Refunds

Returns and refunds are handled according to our Return & Refund Policy. Please review that policy for information about eligibility, return timeframes, return shipping costs, and refunds.

Customer Responsibilities

Customers are responsible for providing accurate order, contact, and delivery information and for using and storing purchased products appropriately.

Limitation of Liability

To the extent permitted by applicable law, RuralMala is not responsible for losses resulting from improper use, handling, or storage of products, or from circumstances beyond our reasonable control.

Nothing in these Terms is intended to exclude or limit any rights or remedies that cannot legally be excluded under applicable consumer protection laws.

Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our services, policies, or applicable requirements. The latest version will be published on this page.

Contact Us

If you have questions about these Terms of Service, an order, or our store, please contact us using the information provided on our Contact Us page.