FAQ
- Product Questions
Q: Are your products authentic Sichuan specialties?
A: Yes. All our spices, hot pot bases and Sichuan delicacies are directly sourced from core producing areas in Sichuan. We select high-quality Sichuan peppercorns, chili peppers and traditional seasonings to retain the pure and original Mala flavor.
Q: Are your products safe and additive-free?
A: We provide pure natural ingredients with no unnecessary chemical additives. All products comply with international food safety standards. They are fresh, clean, impurity-free and safe for daily cooking.
- Shipping Questions
Q: When will my order be shipped and delivered?
A: All orders will be shipped within 1-3 working days. International delivery usually takes 7-15 working days, depending on local customs clearance and regional logistics efficiency.
Q: Can I track my shipment?
A: Yes. A valid tracking number will be provided after shipment. You can check your real-time delivery status in your order dashboard.
- Order & Payment Questions
Q: What payment methods do you accept?
A: We support mainstream cross-border payment methods, including Credit Card and PayPal. All transactions are fully encrypted to protect your funds and personal privacy.
Q: Can I modify my order or shipping address?
A: Order information and shipping address can be modified before shipment by contacting customer service. No changes are available once the order is dispatched. Please double-check your order details before payment.
- Return & Refund Policy
Q: Can I return or refund my order?
A: We offer free replacement or refund for damaged, missing or incorrect items within 48 hours after delivery with valid photo evidence. No unconditional returns or refunds for personal taste preferences or customs delays.
Q: What is the shelf life and how to store the products?
A: Our dried spices and seasonings have a shelf life of 12 to 24 months, subject to the labels on each product. Please store them in a sealed, cool, dry and ventilated place, away from moisture and direct sunlight to preserve the original flavor.
- Discount & Wholesale
Q: Do you support wholesale orders with discounts?
A: Yes, we welcome global wholesale orders with storewide discounts starting at 20% OFF. For bulk purchases, please contact our customer service for exclusive pricing, customized packaging and professional shipping solutions.