Return & Refund Policy

Eligibility

We accept return or refund requests within 30 calendar days after you receive your order.

To be eligible for a return, products must be unused, unopened, and in their original packaging. For health and food safety reasons, opened or consumed food products cannot be returned.

How to Request a Return

To request a return, please contact us by email and provide your:

• Order number

• Product photos

• Reason for return

Please do not send products back without contacting us first. Once your return request is reviewed, we will provide you with return instructions.

Return Shipping

For returns that are not caused by product defects or an error on our part, customers are responsible for return shipping costs and for arranging the return shipment according to the return instructions we provide.

If your order arrives damaged, defective, incorrect, or with another issue caused by us, please contact us and provide relevant photos. We will review the issue and provide an appropriate solution.

Refunds

Once we receive and inspect the returned product, we will notify you by email of the status of your return.

If your return is approved, the refund will be issued to your original payment method. Please allow up to 10 business days for the refund to be processed and appear in your account, depending on your bank or payment provider.

Non-Returnable / Non-Refundable Items

Returns or refunds are generally not accepted for:

• Opened, used, or consumed food products

• Products damaged due to improper storage or handling by the customer

• Return requests submitted more than 30 calendar days after delivery

• Products that are not in their original packaging or otherwise do not meet the return eligibility requirements above

Exchanges

We currently do not offer direct exchanges.

If you receive a damaged, defective, or incorrect product, please contact us and we will provide an appropriate solution based on the circumstances.